At Bonusbank, we pride ourselves on reliability. With near 100% uptime, we know how important it is for our software to be available when you need it.
Today, at 11:36 AM AEDT, our racing software (HP) experienced an unexpected outage. The issue was first reported by our members, and our immediate support team quickly escalated it to our dedicated developers, who were on it within minutes.
By 12:10 PM AEDT, just 34 minutes later, and 5 minutes before the first race of the day, HP was fully operational again.
Why This Matters for Our Members
✔️ Immediate support when you need it – We’re a large team, not a one person operation
✔️ Fast, effective issue resolution – Our dev team is always on standby to tackle any problems
✔️ Reliability you can count on – With near 100% uptime, disruptions are extremely rare
✔️ Community driven response – We appreciate our members for flagging the issue so we could take action right away
Unlike smaller operations, Bonusbank has a full team of experts working behind the scenes to ensure your matched betting experience runs smoothly. Today’s rapid response was proof of that commitment.
Thanks to our members for their patience and to our dev team for ensuring HP was back online before the first bet of the day was placed.
Bonusbank members get access to detailed strategies, tools, and support to help you maximise your returns. Join us today!
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